Please note: Internal at risk or redeployee applicants will be seen in the first instance.

Do you enjoy helping people and getting the details right? Are you calm, organised, and confident in dealing with the public - even during emotional or sensitive situations?

We’re looking for a friendly and customer-focused person to join our supportive Registration team. This is a career-graded role, which means we’ll help you build your skills and progress over time. Whether you’re at the start of your career or already have some experience in customer service or admin roles, this could be the opportunity you’ve been looking for.

What will you be doing?
In the early stages, you’ll:
• Welcome people to our service and provide helpful, empathetic customer support.
• Help with administrative tasks such as booking appointments and issuing certificates.
• Support with reception duties and take payments for services.
• Use our systems to handle sensitive information accurately and in line with legal standards.
As you gain experience and complete training, you'll be supported to:
• Register births, deaths, stillbirths, and marriages or civil partnerships.
• Conduct and assist with ceremonies, including citizenship events.
• Handle notices of marriage and work with customers in more complex or emotional situations.

What are we looking for?
We’re not expecting you to be fully trained from day one — we’re more interested in your approach, attitude and potential. You'll need:
• Excellent customer service and communication skills.
• A calm, respectful and tactful approach, especially during emotional conversations.
• Good attention to detail and confident use of IT systems.
As you progress, we will support you to achieve the Level 3 Customer Service qualification and Nationally Accredited Qualification for Registrars.

What else do I need to know?
• The role is based at the Halifax Register Office, with work at other venues in Calderdale as needed — some without lift access.
• You’ll work 37 hours over 5 days per week, including some Saturdays.
• The role involves access to confidential personal data and requires a Standard DBS and BPSS check.

Please note: This post is not suitable for job share.

Why join us?
You’ll be part of a small and dedicated team providing an essential public service. It’s a rewarding role where no two days are the same, and we’ll support you to develop your skills and grow in confidence.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.

Closing date: 25th August 2025
Interview date: 8th and 9th September 2025
We may utilise digital interview methods.

As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.

On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.

Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.

For support on your application please read our Application Booklet or visit our Employment Hub.