We are currently looking for a Customer Service Coordinator to join our expanding General Enquiries Team based at our Headquarters in Steeton (West Yorkshire, UK).

Working Hours: Monday - Friday, 40 hours a week

Salary: £12.40 P/H ( + up to £2400 per year in KPI related incentives)

Why join Acorn?

Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Free on-site parking & great transport links to Leeds, Bradford & Skipton
Subsidised on-site canteen
Cycle to work scheme
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers
Refer-a-friend bonus – earn up to £100!

Key responsibilities include:

Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
Resolving minor technical problems over the phone, and if unable to resolve, Liaise with the planning team via a ticket system
Ensuring all breakdown calls are attended to within a 24hr period
Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor

Skills and Experience:

Good telephone manner
Excellent written and verbal communication skills
IT skills
Previous experience working within a customer service/call centre environment would be advantageous

Must be able to display the Acorn Values

OUR VALUES

⭐Quality of the products we make and sell and the service we provide

⭐Unity Working together as one team

⭐Integrity Acting responsibly and honestly to deliver on our promises

⭐Caring About our customers, each other and the wider community

⭐Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.

If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.