We are currently looking for an Installations Coordinator to join our Customer Service Department at our Headquarters in Steeton (West Yorkshire, UK).
Type of Contract: Full Time
Starting Salary: £13.00 P/H increase to be reviewed after probation period passed (+ up to £2400 per year in KPI related incentives)
Working Hours: Monday to Friday, 8:30am - 5:00pm (Saturdays on a rota 1 in 4)
Why join Acorn?
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on-site parking & great transport links to Leeds, Bradford & Skipton
- Subsidised on-site canteen
- Cycle to work scheme
- Gym membership discounts
- Company events
- Monthly reward scheme – Acorn Achievers
- Refer-a-friend bonus – earn up to £100!
Key Responsibilities:
- Answering the phone and dealing with customer queries in order to provide excellent customer service
- Liaising with customers to arrange installations of their stairlift ensuring a smooth and efficient installation
- Liaising daily with the Acorn Engineers to arrange appointments and accommodation etc.
- Inputting data on to customers records to ensure that customer records are kept up to date at all times
- Carrying out general administration duties
Skills and Experience required:
- Previous experience within a similar role would be an advantage
- Good telephone manner
- Good IT and keyboard skills
- An outgoing and friendly manner is essential
- Good UK geographical knowledge (desirable)
Must be able to display the Acorn Values
OUR VALUES
⭐Quality of the products we make and sell and the service we provide
⭐Unity Working together as one team
⭐Integrity Acting responsibly and honestly to deliver on our promises
⭐Caring About our customers, each other and the wider community
⭐Ambition Taking Pride in all we do and striving to improve
Acorn Achievers:
We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.