Provide a confidential, efficient and accurate administrative service. Ensure work is completed and targets met within agreed timescales and in line with the Trusts policies and procedures. Compassion for patients and their carers. Effective communication skills, verbal and written, able to adapt style/method to suit the situation. Willingness to undergo all training requirements necessary for the post. Ability to act professionally at all times. Flexible approach to working practices in line with departmental/service needs. To appreciate and accept the need to maintain confidentiality and discretion when dealing with patients, colleagues, other departments. To be able to prioritise and manage a variety of tasks with competing deadlines. To work effectively as part of a team. To escalate issues that the postholder is unable to solve, to the appropriate senior member of staff. 8. CORE KNOWLEDGE AND UNDERSTANDING It is essential that the applicant has previous experience of dealing with the general public in a working environment, preferably in an NHS setting. Respect patient confidentiality and have an understanding of the Data Protection Act. Knowledge of Microsoft Packages and email. Educated to GCSE English minimum grade C or equivalent. 9. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Providing a full secretarial and administrative service to the departmental team including filing, typing, photocopying, distributing information and use of internal and external email, recruitment administration, plus other administrative duties to ensure the smooth running of the department. Organising and prioritising workload based on the needs of the service. Setting up, maintaining and monitoring of office systems and processes, liaising with other members of the team as appropriate. Responsibilities/duties may include:- maintaining stock levels of stationery and other items; recording, processing leave requests to ensure appropriate authorisation and notification, expense claims etc. Using and updating databases, producing reports and statistics for the team and wider distribution, on a regular and ad hoc basis eg waiting lists, attendance management information. Maintain office equipment, reporting faults and escalating problems appropriately Maintaining relevant databases Communicating with staff at all levels in the Trust and with outside agencies, on the telephone, by letter/email and in person, in a professional and competent manner. To respond to written and telephone enquiries in a polite and helpful manner, prioritising messages and distributing appropriately to ensure necessary action/response. Attend meetings, as and when required, taking minutes and appropriate follow up actions. Arranging travel and accommodation for patients as appropriate. This list of duties/responsibilities is not exhaustive and may be amended following discussion with the potholder. Refer to Departmental guidelines/manual/standard operating procedures (SOPs) for further information