We’re looking for a motivated and proactive Planning Department Team Leader to join our team and drive operational excellence. In this role, you’ll lead a dedicated planning team, ensuring service levels are consistently met while fostering a supportive, high-performance culture. This is an exciting opportunity for someone with leadership skills, attention to detail, and a passion for improving processes to make a real impact on both our team and our customers.
Working hours - 8.00am - 4.30pm Monday to Friday
Salary - £29,750
Why join Acorn?
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on-site parking & great transport links to Leeds, Bradford & Skipton
- Subsidised on-site canteen
- Cycle to work scheme
- Gym membership discounts
- Company events
- Monthly reward scheme – Acorn Achievers
- Refer-a-friend bonus – earn up to £100!
Key Responsibilities:
- Measure and monitor the performance of the planning team, ensuring targets and KPIs are met.
- Provide guidance, coaching, and feedback through regular one-to-one meetings and performance reviews.
- Manage staff rotas (including holidays and breaks) to maintain full operational cover and service continuity.
- Offer both field and office-based feedback to support performance improvement.
- Motivate and engage the team to create a positive and productive working environment.
- Ensure all employees adhere to company procedures, including attendance requirements.
- Maintain the highest standards of GDPR compliance across the team.
- Identify, pitch, and work with management to implement process improvements.
- Handle escalated customer complaints effectively, resolving issues with minimal management intervention and seeking support where needed for more complex cases.
Skills and Experience:
- Minimum of 1 year’s experience in a similar role.
- Strong IT skills, including proficiency with Word documents, spreadsheets, and email systems.
- Proven problem-solving abilities with a practical approach to challenges.
- Ability to multi-task and manage competing priorities effectively.
- Excellent written and verbal communication skills.
- Highly organised with strong attention to detail.
Must be able to display the Acorn Values
OUR VALUES
⭐Quality of the products we make and sell and the service we provide
⭐Unity Working together as one team
⭐Integrity Acting responsibly and honestly to deliver on our promises
⭐Caring About our customers, each other and the wider community
⭐Ambition Taking Pride in all we do and striving to improve
We Recognise Your Efforts
Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.
If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.