About the Role
The administration team provide the first point of contact for donors, supporters, volunteers and field-based staff and ensures the Charity’s actions, image, service and outcomes are perceived as first class, therby enhancing the image and reputation of the Charity. The team is made up of an Office/Administration Manager and two Regional Administrators.

What You’ll Do
Handle incoming post, phone calls and visitors to Head Office.
Accurately set up and maintain donor records in the CRM system.
Process incoming donations from various sources onto the CRM system and ensure acknowledgements are issued to donors in a timely manner.
Monitor and manage donations from various online giving sites, ensuring accurate data transfer.
Input events and maintain event logs for volunteer and fundraising events.
Actively participate in team meetings, contributing updates and ideas.
Proactively handle call enquiries, offering comprehensive information about Yorkshire Air Ambulance’s services, initiatives and events, while actively promoting engagement through newsletters and other communication channels.
Demonstrate independence and initiative in resolving matters utilising available resources and consistently deliver exceptional customer service.
Produce routine reports and letters from the Relationship Management system.
Build and maintain positive relationships with fundraisers, volunteers and donors.
Operate accurate collection tin and cash management processes.
Help ensure the smooth administration of the Charity’s Lottery & Raffle.
Assist the administration team and other staff during peak times and over the holiday period.
Photocopy and file appropriate documents as needed.