Join our team as a Customer Service Route Planner at our head office in Steeton, West Yorkshire. You’ll manage engineer schedules and assist with customer service tasks. If you're organized and customer-focused, apply today!
Salary : £12.40 P/H increase to be reviewed after probation period passed + KPI related incentives
Working hours - 8am - 4.30pm Monday to Friday
Why join Acorn?
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on-site parking & great transport links to Leeds, Bradford & Skipton
- Subsidised on-site canteen
- Cycle to work scheme
- Gym membership discounts
- Company events
- Monthly reward scheme – Acorn Achievers
- Refer-a-friend bonus – earn up to £100!
Key responsibilities include:
- Booking Outstanding engineer requests within set KPI
- Booking urgent engineer requests
- Managing engineers diaries and daily workloads (reactive)
- Forward planning to ensure there is room for urgent jobs without having to cancel others. Including clearing dates for sickness and holiday
- Answering calls from engineers and internal departments
- Outbound calls to engineers and customers
- Part ordering / checking van stock levels
- Taking payments
- Assisting other departments when and where required
Skills and Experience:
- Attention to detail
- Experience of mapping systems e.g. Google maps
- Good telephone manner
- Excellent written and verbal communication skills
- IT skills
- Previous experience working within a customer service/call centre environment would be advantageous
Must be able to display the Acorn Values
OUR VALUES
⭐Quality of the products we make and sell and the service we provide
⭐Unity Working together as one team
⭐Integrity Acting responsibly and honestly to deliver on our promises
⭐Caring About our customers, each other and the wider community
⭐Ambition Taking Pride in all we do and striving to improve
We Recognise Your Efforts
Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Please, apply now if you want to be considered for this role.
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.