Customer Service Representative

Location: Bradford, Thornbury
Salary: Starting at £25,800 - £26,700 after probation
Working Hours: Mon-Fri 09:30-17:30, alternate Saturdays 09:00-17:00
Hybrid Working: Available after probation

We're looking for a motivated and empathetic individual to join our Billing team as a Customer Service Representative. You'll be the first point of contact for customers, handling billing queries, updating account information, and ensuring a smooth and supportive experience across all channels.

What You'll Do

Respond to customer billing queries with clarity and care
Resolve issues efficiently and escalate when needed
Identify and support vulnerable customers
Maintain accurate customer records
Contribute to performance targets and service improvements

What We're Looking For

Essential:

6+ months in a customer service role
Strong communication and emotional intelligence
Good maths and English (GCSE Level 4 or equivalent)
IT proficiency and ability to use multiple systems
Calm under pressure and adaptable to change

Desirable:

Contact centre experience
Stakeholder management and influencing skills
Experience supporting or training colleagues

Why Join Us?

Supportive work environment focused on wellbeing
Hybrid working options
Recognition schemes and social events
Career development through structured progression plans
Access to retail discounts, health plans, and more

Benefits

Annual performance-related bonus
Attractive pension scheme
25 days annual leave

If you have a passion for giving excellent customer service and helping others, please apply for the role and we will be in touch if you are suitable!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.