Administrator - Leeds City Centre, office based
£13.59 per hour | Weekly Pay | Monday to Friday, 8:30am - 5:00pm
Temporary to Permanent Opportunity
Must be able to pass credit and DBS check

Are you passionate about delivering outstanding service to customers? Do you thrive in a fast-paced, team-oriented environment? We're recruiting for a Administrator to join a dynamic team in Leeds City Centre.

What You'll Be Doing:

* Providing exceptional service to both internal and external customers.
* Communicating professionally via email, phone, and letter to ensure efficient processing.
* Accurately handling customer documents and resolving queries in a timely manner.
* Supporting vulnerable customers with empathy and discretion, in line with FCA guidance.
* Escalating unresolved issues with sufficient detail for effective investigation.
* Responding to complaints and queries, ensuring regulatory standards are met.
* Completing administrative tasks with precision and attention to detail.
* Challenging and improving processes to enhance service quality and efficiency.
* Adhering to all relevant regulations and maintaining compliance standards.
* Supporting colleagues and contributing to a positive team culture.

What We're Looking For:
* A clear communicator with a passion for helping customers.
* A strong team player who takes ownership and delivers results.
* Someone who moves with speed and decisiveness.
* Confident in handling complaints and resolving issues at first contact.
* Able to adapt to changing business needs and work across departments.
* Committed to maintaining high standards and regulatory compliance.
* Comfortable making informed risk decisions and challenging recommendations constructively.

Personal Attributes:

* Passionate about delivering the best outcomes.
* Decisive and proactive.
* Open to challenge and continuous improvement.
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Ready to take the next step in your career? Apply today and be part of a team that values professionalism, speed, and customer focus.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age