Primary Responsibilities The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The practice manager is responsible for: a. Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities b. Functional management of all clinical and administrative staff c. Direct line management of the following staff: Operations team leader, Reception team leader and all clinical staff. d. Managing the recruitment process for the practice e. Establishing, reviewing and regularly updating Job Descriptions, objectives and Person Specifications f. Managing all contracts for services g. Leading change and continuous improvement initiatives h. Coordinating the reviewing and updating of all practice policies and procedures i. Coordinating and lead the compilation of practice reports and the practice development plans j. Developing, implementing and embedding an efficient business resilience plan (BRP) k. Managing the financial elements of the practice, including budgets, petty cash, payroll and accounting software. l. Ensuring the team reach QOF targets (supported by the QOF leads) m. Coordinating the practice diary, ensuring meetings are scheduled appropriately n. Liaising the PCN, ICB and attending external meetings as required o. Marketing the practice appropriately p. Managing the Patient Participation Group q. Managing all complaints effectively r. The management of the premises, including health and safety aspects such as risk assessments and mandatory training. Act as the building manager, dealing with defects, maintenance and all other associated tasks s. Managing the practice IT system, delegating staff to act as administrators. t. Ensuring compliance with IT security and IG u. Coordinating of all projects within the practice v. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively w. Maintaining the practice and NHS choices websites x. Coordinate all HR functions, eg. staff absences, appraisals, performance and disciplinary processes. y. Supporting the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS / Open Exeter etc. Secondary Responsibilities In addition to the primary responsibilities, the practice manager may be requested to: a. Deputise for the partners at internal and external meetings b. Act as the primary point of contact for NHS(E), CCG, community services, suppliers and other external stakeholders c. Partake in audit as requested by the audit lead