Administrative Support Provide day-to-day administrative and operational support to the SAS service, under the direction of the SAS Clinical Admin Lead. Follow established office and administrative processes to ensure consistency and compliance. Maintain accurate data and records on relevant systems, ensuring confidentiality and compliance with data protection legislation. Communication and Reception Provide an effective reception function for SAS services across Bradford, Wakefield District, and Leeds. Handle incoming telephone calls, emails, and other digital communications promptly and professionally. Ensure the phone line and all digital sources of interaction (such as shared inboxes and clinical systems) are monitored and staffed appropriately. Deliver excellent customer service to patients, professionals, and partner agencies. Provide initial guidance to patients wishing to make complaints, following established procedures. Offer chaperone support during face-to-face SAS appointments as required. Service and Quality Support Support the SAS Clinical Admin Lead in meeting service objectives and key performance indicators (KPIs). Participate in and contribute to team meetings and service development discussions. Monitor and promote the use of patient feedback mechanisms, including the Friends and Family Test (FFT). Contribute to continuous improvement (CI) initiatives and identify opportunities for process efficiency. Assist with the collection and reporting of data to support Quality and Outcomes Framework (QOF) and other performance measures. Professional and Team Responsibilities Participate in mandatory and role-specific training as required. Uphold the Bevan values, ensuring that equality, diversity, inclusion, confidentiality, and professionalism are maintained at all times. Work collaboratively with colleagues across the service and the wider organisation. Undertake other duties as required, commensurate with the post and its responsibilities.