Role overview

urbanbubble are seeking an experienced Community & Operations Manager to help lead the operations of Tura our luxury new Build to
Rent development!

Tura is a brand-new Build to Rent development offering 500 high-end apartments on the banks of the River Aire in Leeds. Ideally
located, Tura is just a 10-minute walk from Leeds Central Station and a stone's throw away from Tower Works at Mustard Wharf.
Residents will enjoy exclusive on-site amenities, including a gym, residents’ lounge, and outdoor communal spaces.

As Community & Operations Manager, you will work alongside our General Manager to oversee all aspects of day-to-day operations,
including team leadership, resident satisfaction, leasing performance, and commercial outcomes. You should have a strong track
record in property management, or residential leasing operations, with a passion for delivering exceptional customer service and
creating vibrant, inclusive communities.

This role offers more than property management; it is an opportunity to help define best practices in an emerging sector, lead a
passionate team, and be part of a pioneering development that will redefine city living for generations.

This role is based on site 40 hours per week, Monday to Sunday.

What you’ll do:

Operational Excellence

* Ensure our customers and their homes are cared for and maintained to the highest standards, within budgets, service agreements,
and regulatory requirements.
* Support the General Manager in implementing building processes that deliver operational efficiency, outstanding customer
experiences, and regulatory compliance (RICs, ARMA-Q, H&S).
* Contribute to weekly, monthly, and quarterly reporting on lettings performance, operational budgets, and service delivery.

Leasing & Resident Engagement

* Lead leasing initiatives to ensure occupancy targets are achieved
* Act as the friendly face of the development, leading your team to enhance the resident experience and deputise for the General
Manager when needed
* Implement engagement strategies, including resident communications, events, and feedback programs
* Collaborate with marketing to create and deliver social content that reflects the community spirit

Health & Safety

* Ensure all H&S policies and procedures are followed, providing a safe environment for residents, staff, and visitors
* Oversee annual testing, training, and compliance records to maintain robust health and safety standards

People & Team Management

* Lead by example, role modelling urbanbubble values and behaviours
* Drive performance through objective setting, one-to-ones, team meetings, and personal development
* Manage contractors, resolve service issues, and escalate complaints appropriately
* Support recruitment, training, and development of talent to build a motivated, high-performing team

What are we looking for?

* Comparable experience in a managerial role leading operational teams
* Experience in residential leasing, achieving occupancy targets, and managing lettings processes
* Proven experience delivering excellent customer service and managing supplier relationships
* Strong leadership skills with experience managing and developing large teams
* A people person with excellent communication and rapport-building skills.
* Results-driven with a focus on achieving targets and objectives.
* Experience managing large budgets and Health & Safety/compliance across a large building
* Level 3 Certificate in Property Agency

What do we offer?

* A basic annual salary of up to £47,000 plus 10% bonus
* The opportunity to work in an exciting, fast growing business
* Fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study
support and much much more
* We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble

If you think you’re right for the role of Community & Operations Manager then apply now. We’re an equal opportunity employer, and
invite applicants to contact us to identify any additional support they might need during the recruitment process.

INDMED