Join the Acorn Stairlifts team in Steeton as our new Field Service Coordinator. We are looking for a proactive professional to drive the daily coordination of our field service team, ensuring seamless operations, high productivity, and exceptional service delivery.

Working Hours: Monday - Friday, 40 hours a week

Salary: £13.00 P/H ( + up to £2400 per year in KPI related incentives)

Why join Acorn?

Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Free on-site parking & great transport links to Leeds, Bradford & Skipton
Subsidised on-site canteen
Cycle to work scheme
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers
Refer-a-friend bonus – earn up to £100!
Key responsibilities include:

Daily Coordination & Support: Answer calls from Engineers to resolve any queries they may have, and provide regular feedback and updates to field staff.

Performance Tracking & Reporting: Complete Field Staff performance reports (such as tracking jobs per day to monitor progress) and highlight any issues to the Team Leader.

Administrative Duties: Complete updates via email with minimal assistance, complete banking reports (providing feedback to Engineers if there are any issues), and maintain accurate records of all field activities.

Operational Tasks: Chase outstanding returns and act as a primary point of contact for routing customer issues or complaints from the field.

Resource Planning & Training: Assign engineer training, coordinate staff rotas (including holiday scheduling), and ensure adequate cover is maintained at all times to meet service levels.

Skills and Experience:

Proven experience in a coordinator or administrative support role, preferably within a field-based or technical service environment.

Exceptional organizational skills and meticulous attention to detail, particularly with record-keeping and data logging.

Strong communication and interpersonal skills, with the ability to liaise effectively across teams.

Previous experience working within a customer service/call centre environment would be advantageous

Must be able to display the Acorn Values

OUR VALUES

⭐Quality of the products we make and sell and the service we provide

⭐Unity Working together as one team

⭐Integrity Acting responsibly and honestly to deliver on our promises

⭐Caring About our customers, each other and the wider community

⭐Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.

If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.